Welcome to Gulal Couture! We are dedicated to providing you with a seamless shopping experience, ensuring the highest quality in our products and services. Please take a moment to review our refund policy to understand our approach in handling returns and refunds.

Domestic Refunds:

1. Refund Issuance: We do not offer direct refunds on returned items. Instead, the amount spent on the returned item will be credited to your Gulal Couture account. This credit will be added to your registered wallet.
2. Wallet Credit: Your wallet serves as a repository of your loyalty points and refund balances. The amount credited will be in the form of store credit, which you can use for future purchases on our website.
3. Free Return Shipping: For domestic orders, we offer free return shipping. If you wish to return an item, please contact our customer support team to initiate the return process and receive a prepaid return label.

International Refunds:

1. Refund Issuance: Similar to domestic orders, we do not provide direct refunds on returned items for international orders. The money spent on the returned item will be credited to your Gulal Couture account in the form of store credit.
2. Wallet Credit: The credited amount will be added to your wallet, where you accumulate loyalty points and refund balances. You can utilize this store credit for future purchases.
3. Return Shipping Costs: Please note that for international orders, customers are responsible for the return shipping costs. Kindly ensure that the returned item is shipped with a reliable and trackable shipping method.

General Guidelines for Returns and Refunds:

1. Eligibility for Returns: To initiate a return, the item must be in unused and unworn condition, with all original tags and packaging intact. Returns are accepted within 14 days of receiving the product for domestic orders and within 30 days for international orders.
2. Contact Us: If you wish to return an item, please contact our customer support team at customersupport@gulalcouture.com. Provide your order number, the item you want to return, and the reason for the return.
3. Return Process: Our customer support team will guide you through the return process, provide necessary instructions, and issue a prepaid return label for domestic orders.
4. Inspection and Refund: Once we receive the returned item and ensure its quality and condition, the refund amount will be credited to your wallet within 7-10 business days.

Exceptions:

• Customized or made-to-order items are not eligible for return or refund unless there is a manufacturing defect or an error on our part.

At Gulal Couture, your satisfaction is our priority. Our refund policy is designed to provide you with a flexible and convenient experience while ensuring transparency and fairness. Should you have any questions or concerns about our refund policy, please feel free to reach out to our dedicated customer support team at customersupport@gulalcouture.com.